Learning on the job: Knowledge exactly when it is needed

Performance support describes an approach in which learning takes place directly in the work process. Employees no longer acquire knowledge in isolation from the context in traditional training courses, but precisely when they need it—in the middle of their workflow.

Instead of acquiring content "in advance," employees access short, targeted assistance as needed. This can take the form of context-sensitive hints in an application, brief step-by-step instructions, or a compact checklist. Learning thus becomes a natural part of daily work—intuitive, needs-based, and efficient.

The limitations of traditional training formats

Traditional training courses still have their place, but they have clear limitations in the modern working environment. There is often a considerable time lag between training and actual application. The result: much of the knowledge imparted is lost before it can even be used in everyday work.

Added to this is the so-called transfer gap. Even if content has been understood, many employees find it difficult to confidently apply what they have learned to specific work situations. Without direct support at the moment of application, uncertainties, mistakes, and inefficient workarounds arise. The learning effort was high—the long-term benefits often low.

Performance support as a game changer in everyday work

Performance support picks up where traditional training reaches its limits. Instead of imparting knowledge in an abstract way, it directly supports employees in performing their tasks. The advantages are obvious:

Immediate assistance

Information is available exactly when you need it—no searching, no interruptions.

Practical learning

Content is directly related to real work steps and can be applied immediately.

Greater efficiency

Tasks are completed faster, more securely, and with fewer errors.

This direct support not only increases productivity, but also boosts employees' confidence in their own abilities.

This is what performance support looks like in practice

Performance support can take many forms—the key factor is always its proximity to the specific work process. These formats unfold their full potential in digital work environments in particular, as they can be provided in a context-sensitive and dynamic manner.

Typical examples are:

In-app tips,

that provide information directly in software applications or draw attention to the next step.

Checklists,

structure complex tasks and ensure that no important points are overlooked.

Step-by-step instructions,

Guide employees through processes and provide reassurance even with rarely used functions.

Long-term benefits for companies and employees

Performance support not only has a short-term effect, but also contributes to the long-term development of skills within the company. Repeated application in the work context consolidates knowledge in a sustainable manner. Employees learn continuously—without any formal training effort.

At the same time, training costs can be significantly reduced. Time-consuming classroom training or recurring basic training courses are less frequently necessary, as support is permanently available. New employees find their feet more quickly, while experienced colleagues remain capable of acting even when changes occur.

Conclusion: Rethinking learning

Learning by doing is more than just a trend—it is a response to the challenges of modern working environments. Performance support makes learning flexible, practical, and effective. Companies that support their employees directly in their workflow not only create more efficient processes, but also promote sustainable skills development.

Those who rethink learning also rethink work—and make performance support a real game changer in everyday working life.

Book an online demo