The following scenario has probably been experienced by new software users:
You have been the proud owner of a new software for a few days and have forgotten a crucial function after the overload in training? Or you have accidentally changed everything with just one click?
As a rule, the next procedure would be to open a ticket and wait for it to be processed by the provider in the next few days, which is the best case scenario. This can be annoying and above all it takes valuable working time to solve the issue.
Reliable, competent and fast - the datango service
The satisfaction of our customers is our top priority. At datango, you can expect individual support that you can reach by phone at any time, 7 days a week, around the clock. You will speak to an absolute personal expert who can solve your problem within the shortest possible time.
We are always available to assist you and you can expect a short turnaround time - you can count on that. You will be assigned an experienced contact person from our experienced Customer Success Team who will communicate with you regularly to ensure an all-around perfect datango experience.
Our strategy and services
To complete your knowledge management with datango, we also offer you the possibility to develop a strategy tailored to your company and the corresponding project together with our strategy consultants - this is how we guarantee the greatest possible business success. Benefit from the cross-industry experience of our strategy consultancy.
Our strategy consulting is divided in two days:
Analysis Day
The analysis day serves to determine the customer's current situation more precisely in order to ensure optimal use of datango. We analyze general aspects, technical aspects and the planned training procedure and compare these with the possibilities of an implementation by datango.
In the analysis of the planned training approach, we consider the target group(s) of end users on the one hand and the resulting requirements for the content on the other. To this end, we work with you to analyze the structure of the learning content, prepare overarching standards, etc. In the best case, training authors and responsible persons from the specialist departments who know the individual target applications are available for this.
Strategy Day
The strategy day ideally takes place a few days after the analysis day so that any tasks arising from the analysis day can be completed and open questions clarified. Based on the available documents, information and results, the individual in-house strategy is developed.
Detailed information on both days can be found in our brochure.
For example, if you need help with content creation, translation or dubbing of your learning content, we will be happy to refer you to one of our carefully selected partners.