Task
The University Hospital Erlangen (UKER) was planning to introduce the new MEONA clinical workstation system (KAS) in 2020. The corresponding preparations were to take place in 2018 and 2019. It was recognized that it would not be possible to create the numerous and extensive documentations required manually. As a result, UKER decided to purchase an independent authoring tool. The requirements for the new tool were uncomplicated and intuitive operation, full compatibility with the planned procurement of a learning management system and the ability to apply a role concept with different authorizations.
Parameters
- Industry: healthcare
- Project duration/period: Since 2018
- Project title: datango authoring tool
- Number of authors Producer: 8 master authors + 20 authors
- Number of end users/learners: 6,500
- Application: MEONA, SAP ISH, Microsoft Office
Solution & Result
Following a tender process, the University Hospital Erlangen decided to adopt the datango creator as its new authoring tool. The datango creator is intuitive to use – documentation is efficiently recorded during process execution with just a few clicks, and when updates are needed, only the affected process steps need to be re-recorded rather than the entire process. In addition to process documentation, UKER creates e-learning content such as datango Journeys and quizzes on topics like "Medication", "Charts", "Getting started with the clinical workstation system", and "Care planning & Documentation" for doctors and nursing staff. The created content is then seamlessly imported into the learning platform as a SCORM package. General content such as "FAQ Learning Platform" or "How do I use the employee portal?" and the manuals created with datango are made available via the Confluence employee portal. Content is created by key users from the departments as well as IT and its 7-8 sub-departments. Author training was conducted in advance by the datango support team. The datango Collaborator, the second product module in use at UKER, provides a corresponding role concept with different permissions such as master author and author.
Customer Short Profile
The most modern operating room in the world, the latest equipment and scientifically based diagnostic and therapeutic procedures - with its 25 clinics, 18 departments and 8 institutes, Erlangen University Hospital covers all areas of modern medicine. The buildings of the University Hospital are mainly located at the Erlangen Castle Garden and house more than 1,300 beds. Teaching, research and patient care are interlinked at the highest level. Erlangen research results set standards in prevention, diagnostics and therapy. Patients benefit from the latest treatment methods. Comprehensive quality assurance systems and close interprofessional and interdisciplinary cooperation ensure optimal care from reception to discharge. More than 9,500 employees are committed to this. They all have a common goal: to promote health and cure diseases.
TOP 3 PROJECT SUCCESS FACTORS
Creation of documentation
Third party system compability
Optimum role concept
Customer Feedback
“A very important criterion for us was compatibility with our new learning management system, which is excellent with datango creator. We can import all the content we produce as SCORM packages without any problems. With the tool, which is uncomplicated to use, we can create the documentation and e-learnings in no time at all. We cover the role concept we need and the requirements for administration and versioning with the datango Collaborator. The tools run excellently and we have done everything right with the datango solution!”
Patrick Reichert, sub-project manager – KAS training
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