Task
dennree is in a dynamic environment with complex software applications that are developing at an ever faster pace. Processes are increasingly company-wide, with the involvement of different target groups in widely distributed locations. dennree's objective with datango is to introduce performance support and ensure the provision of knowledge nuggets - as directly as possible in the work process.
Parameters
- Industry: Wholesale and retail food trade
- Project duration: 15 months
- Project title: SAP S/4 HANA / Office 365 Roll-Out
- Number of authors: 10
- Number of end users: 450
- Application: SAP Fiori / SAP S/4HANA / Office 365
Solution & Result
dennree trains employees from the various specialist departments internally to become authors who create software-based content in all required formats using the datango creator. This is made available centrally in the media center with the datango collaborator. In addition, the collaborator serves as a common platform for the experts to cooperate and coordinate content creation. With datango live!, an application-sensitive live help system, the relevant content is made available directly in the applications currently in use. Use and content selection is carried out via a search mask. This ensures the desired performance support, which supports employees directly in their daily work environment.
CUSTOMER SHORT PROFILE
The dennree Group is the leading organic specialty retailer in the German-speaking region, with its headquarters in Töpen, Upper Franconia.
Founded in 1974, the group includes the organic specialist retailer Denns BioMarkt. More than 7,700 employees at around 350 locations in Germany and Austria contribute to the success of the group of companies, including over 440 trainees. As a marketplace for producers, retailers and customers, dennree offers a comprehensive range of organic products with more than 14,000 articles from guaranteed organic cultivation. The trading company supplies more than 1,200 organic markets in Germany, Austria, Luxembourg and South Tyrol via its own nationwide logistics system. This also includes the BioMarkt Verbund, an association of around 500 independent BioMärkte and Denns BioMärkte stores from Germany and Austria under the common umbrella brand "BioMarkt".
The company name dennree is derived from French and means basic foodstuff. It stands for the vision of dennree founder Thomas Greim to make organic products available to as many people as possible - in other words, "organic for every day". For over 40 years, dennree has been committed to advancing the organic movement in a holistic way. The importance of diversity and lived responsibility is demonstrated by the company's operation and ongoing development of the Eichigt farm, among other things. The organic farm in the Vogtland region of Saxony has been part of the dennree Group since 2015.
Top 3 Key Performance Indicators
Customer feedback
„The increasingly complex and rapidly evolving digital tools increase the need in terms of frequency and intensity for training in the company. In this dynamic environment, there are more and more software-based issues that we would like to solve with the help of datango. The aim is to cover the need for information in the work process and at the same time to offer support with everyday problems. As employees can immediately find approaches to solving problems, they have the opportunity to continue working directly. The employees thus receive support directly in the work process to help themselves."
Alexia Holzmann, IT Documentation & Training, dennree
Contact
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