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Siemens Energy IT Applications End User Support


Task

Siemens Energy had created over 60,000 pieces of end-user training and support content using the Oracle User Productivity Kit [UPK] and didn't want to leave these valuable resources unused. In 2020, the company tested datango against other products on the market, including SAP Enable Now, uPerform, TTS and Assima, to convert all training content created up to 2020. After extensive testing, Siemens Energy selected datango's on-premise solution as its training and support platform in January 2021.

Parameters

  • Sector: Energy industry
  • Project duration: Since 2021
  • Project title: Siemens Energy IT Applications
  • Number of authors: 100
  • Number of end users/learners: 98,000
  • Application: SAP S/4HANA, RIB iTWO, Salesforce, UKG, Tableau, Simatic SCADA, Power BI in the entire IT company of Siemens Energy

Solution & Result

The existing UPK content was converted in bulk to the datango platform in under one day and then Siemens Energy started editing the existing content with their system integration partner Atos, as well as creating new content in other applications. To date, Siemens Energy has thousands of pieces of content in multiple IT enterprise applications and plans to use datango with SAP S/4HANA as it migrates from 16 instances of SAP ECC to 2 global instances of S/4HANA.

CUSTOMER SHORT PROFILE

Siemens Energy, a brand licensed by Siemens AG, is one of the world's leading energy technology companies. The company works together with its customers and partners on energy systems for the future, supporting the transition to a more sustainable world. With its portfolio of products, solutions and services, Siemens Energy covers almost the entire energy value chain - from power generation to transmission and storage. The portfolio includes conventional and renewable energy technologies, including gas and steam turbines, hybrid power plants with hydrogen propulsion as well as power generators and transformers. Through its majority shareholding in the wind power subsidiary Siemens Gamesa Renewable Energy (SGRE), Siemens Energy is the global market leader in the field of renewable energies.

TOP 3 PROJECT SUCCESS FACTORS

< 1 Tag

UPK Content Conversion

60.000

Rescued UPK training content

-90% time

49 language versions

Customer feedback

"We were delighted with the ease of use of the datango solution, the bulk conversion with high fidelity, and the ability to capture other IT Applications at our Customer, Siemens Energy. We used our Teams in Asia to convert UPK content using datango and create new content in SAP and RIB iTWO, which was then accessed globally from places such as Europe and the Americas in a variety of languages, all through datango. datango is so easy to use, work with, and be supported globally by Development and Customer Success Teams around the globe: they are a pleasure to be a Partner with for Siemens Energy and Atos."

Jonathan Co, Atos Information Technology GmbH

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Contact us

Do you have any questions? You want to know more about this case or our products? We are here for you. Please feel free to contact us. Our team will answer all your questions! On our website you can also directly make an appointment for an online presentation.

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