Task
The Kansas Turnpike Authority (KTA) previously relied on Oracle’s User Productivity Kit (UPK) for end-user training and process documentation. With UPK no longer meeting their strategic needs and nearing the end of its lifecycle, KTA sought a modern replacement that could support ongoing training and application guidance initiatives across the organization.
The challenge:
KTA had three key requirements for the new solution:
- UPK replacement:
A proven, scalable tool that could effectively replace UPK and support long-term training goals. - JD Edwards compatibility:
As JD Edwards (JDE) is a core enterprise system at KTA, the new tool needed to integrate seamlessly with JDE to provide in-application help and user guidance. - Support for customized applications:
KTA uses several internally developed applications, including a custom customer support interface that is used daily by customer service representatives (CSRs). The new solution needed to be flexible enough to capture, document and support these tools without requiring extensive customization.
Parameters
- Industry: Logistics
- Project duration: 15 months
- Project title: Migration from the UPK Knowledge Center
- Number of authors: 2
- Number of end users/learners: 500
- Application: JD Edwards, a range of in-house and third-party applications developed specifically for the KTA's activities
Solution & Result
After evaluating multiple platforms, KTA selected datango for its strong performance in enterprise environments, ease of use, and application-agnostic design.
Why datango was chosen:
- JDE Integration:
datango's native support for JD Edwards allowed KTA to create contextual help and guided simulations directly in the JDE interface. - Support for customized CSR software:
datango enabled KTA to document and provide real-time guidance for its internally developed CSR application, increasing efficiency and shortening the learning curve for new employees. - Flexible application areas:
datango's ability to work with both web-based and desktop applications allowed KTA to support a wide range of internal systems with a single platform. - Improved user experience:
With features such as guided walkthroughs, role-based learning paths and real-time support, datango enabled KTA employees to become more self-sufficient and productive. - Scalable training management:
The platform provides centralized management, analytics and multilingual support to deliver consistent training to different teams and departments.
KTA successfully transitioned from UPK to datango and implemented datango as its enterprise training and application support solution, rolling it out to over 500 users across the organization. The deployment enabled KTA to provide consistent, role-based training and in-application guidance across key systems, including JD Edwards and their custom CSR software preserving its training library while modernizing the delivery and management of training content. Employees benefited from more interactive, easily accessible guidance within their applications, leading to reduced onboarding time, fewer support requests, and improved system adoption.
CUSTOMER SHORT PROFILE
The Kansas Turnpike Authority (KTA) maintains a 236-mile toll road network from the Oklahoma border to Kansas City. KTA receives no state or federal tax dollars. Their mission is to move Kansas forward by operating a safe, reliable and customer-friendly highway system in a fiscally responsible, corporate manner. The Kansas Turnpike was established in 1953 as a quasi-public entity. KTA works closely with the Kansas Department of Transportation (KDOT) to provide an efficient highway network throughout the state. On July 1, 2013, the partnership between KTA and KDOT was signed into law, with both organizations being led by the Kansas Secretary of Transportation.
TOP PROJECT SUCCESS FACTORS
Customer feedback
“As a result, employees experienced faster onboarding, improved user adoption, and reduced reliance on support teams – driving greater overall efficiency and productivity throughout the agency.“
Carolina Gil, ERP System Analyst
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