FAQ

We recommend storing this locally on the C drive and, for example, under Documents. If a network drive has been selected or an external hard disk, you should ensure that it does not take more than 5 seconds to create resources.

There is a short learning unit on this: I:\!intern\Documents & Knowledgebase\Change storage location.docx

The recording bar only comes up on the main screen. Please check which screen is being used as the main screen. The Creator only records the main screen. It is recommended to perform an update.

In the middle of the recording bar is a white circle with arrow buttons. You can use these to open various parameters and select options.

Execute the transaction "RZ11", enter the parameter name "sapgui / user_scripting" and click on the "Display" button. If the parameter is not found, then the package level support of the system is not sufficient (admin rights required).nOn the following screen, the current value should be ""TRUE"". If it is displayed as ""FALSE"", press the value to change it.nClick on the button in the toolbar, set the value to "TRUE" and save it. The value must be entered in capital letters. Otherwise it will be interpreted as "FALSE". In the SAP transaction value, enter "RZ11" and search for "sapgui / user_scripting". You will then see the following window, where "TRUE" must be entered as the default value instead of "FALSE".n

SAP settings:n- Under Options -> Accessibility and scripting -> Script support -> Script support must be installed and activated. The sub-item "Notify when a script connects to SAP GUI" must be disabled. (would ensure that recording in SAP is not possible).
n- Under Options and then on Theme / Preview. Check the "Animated focus activated" box (this is a selection that can be disabled).
n- You have the option of switching off the tooltip for interaction design and notifications. Now additional descriptions no longer appear when the mouse is positioned on a button.
n- Under Options -> Local data -> History -> Switch off history. (Ensures that the saved terms are no longer displayed in the search bar). n

This is not possible for the simulations. Here you should set the recording area as required before recording. For the documentation, it is possible to crop the screenshots afterwards. This can be done manually or automatically. If you only want to crop the task bar, please contact support.

With the explanation bubble, you have the option of inserting different "text types". For example, a yellow warning triangle or a light bulb for a note. You can also insert images.

datango Support can work with you to design a customized bubble style, which may incur costs. You have various setting options under Tools -> Settings -> Initialization values.

The following must be carried out in Word: View -> Outline -> then click on "Expand branch documents" and close. Now it will be displayed correctly. It only needs to be done in Word.

It is essential to save after every change. You can see from the unit or journey whether they have been saved. If there is an * next to the name, this means that it has not been saved. If the asterisk * is gone, the new changes have been saved.

Please ensure that the "Edit workspaces" right is assigned (not just "View workspaces").

The "waLiveGlossary" workspace is the library for the "Augmented Tooltip" and must not be deleted or deactivated. Otherwise, the collaborator server or the live! client may no longer function properly.

Shared content" means that content that is stored there can be regarded as "original". Links can be created from this original in the folder structures, otherwise these are not visible to the end user. The project can therefore be integrated into the folder structure as often as you like. If the "Original" is edited and saved under "Sharedcontent", the linked projects are also edited. Shared content can only be deleted in the server with the appropriate authorization, as individual authors cannot know whether other authors are also using the content.

Add a new unit: This is about creating the simulations or e-learning modes for a process, for example, i.e. the demo, exercise, test and practice mode. You record your process and create the required recordings for the e-learning modes at the same time. You can then create the documentation if necessary. With a new journey, you create a universal training course, a classic manual (multimedia) document, without process recording. You can then integrate the various e-learning modes, additional documents, graphics or videos etc. into this.

If you only have the creator in operation, you can click on the desired unit and click on "Hide" on the right. The mode is then not displayed for the end user. This also works for entire units, journeys and folders. You can set demo and practice mode to be displayed and test and practice mode to be hidden. Then only demo and practice mode are displayed.

There are various options here, e.g. via a web server. We recommend this if you have not licensed a collaborator. All browsers supported in the system requirements work via a web server. It is even more convenient via the datango collaborator. You can use this to control which content is to be published and this is then made available via the media center, datango live!, course view or direct links.

Please take a document that you have created with datango and save it in any location. Delete all content except for the heading, for example, and then replace the designs in the header and footer. You can also change the fonts and font sizes in the Word text styles. However, please do not add or delete any. The included fields such as "Title", "Author", "Date" and "Page numbers" are the only ones supported. Save and import them via Tools -> Settings -> Application -> Documentation -> Customized styles by clicking on the "+" icon.

In creator under Tools -> Documentation for unit or journey. Here you can select the different formats Word, PDF, PowerPoint or HTML.

Yes, you can already delete the screenshots during recording if you go to the mini-screenshots in the recording bar and right-click to say that you want to delete. However, you also have the option of clicking on "Delete page irrevocably" in the recording bar. You can also do this in post-processing by right-clicking on the screenshot.

To make this possible, an author can move a folder / content from "Local Content" to the server folder (Main) at any time.

To do this, you need to go to collaborator -> OUs -> Users and groups. If you search for the group "Master authors" and click on it, you will see on the right which users are in this group. Here you can delete the user by clicking on the persona icon "-". This is located at the bottom right. Then add the user in question to the "Standard authors" group. To do this, use the "+" persona icon.

Please check that your scaling is set to 100%, this setting is required by the creator for correct recording. Right-click on the desktop and select Display settings. Select "Scaling" and set this to 100%. Then log out of Windows once and then log in again for the change to take effect.

It is important that you publish the content you want to show in datango live ! in the collaborator. The correct language must also be set in datango live ! If you are looking for German content, datango live ! should also be set to German.

Practice mode only remains in the foreground if you start it from datango live!

You can access our manual in creator via the help menu. It is very detailed and covers all icons and topics that are part of the training. We also offer "datango for datango" content for purchase. Please contact our Support or Customer Care.

No, only the recording bar always comes up on the main screen, please leave it on the main screen. If you make clicks on the other screens, these will also be recorded.

Yes, licenses are required, please contact us.

The datango "Open JDK" version uses a customized environment variable and does not come into contact with existing JAVA versions (only required for creator and live!).

You send us the DKP files and we convert them into PRS files for you. We then make them available to you again and you can integrate the PRS files into the creator via Content management -> Import archive.

You can display all valid installer parameters for all datango installers with the "-help" parameter; to perform an "unattended installation", please use the "-mode unattended" parameter. You can also use the "-prefix" parameter to specify an installation path.nIn our example, the parameter -prefix Z:\datango\JDK321 would install the datango OpenJDK required for creator and live! on a drive with the letter Z in the path datango\JDK321. The call OpenJDK-windows-installer.exe -mode unattended -prefix Z:\datango\JDK321 does this completely without prompting or user intervention. You can use the -installer-language parameter to specify the language of the products, "de" for German, "en" for English, "es" for Spanish, "fr" for French and "nl" for Dutch (additional language packs can be purchased).n