The first glance at the screen: Help exactly where it is needed

What makes datango special is that support is provided directly in the application, context-sensitive and exactly when it is needed. No long searches on the intranet, no outdated PDF instructions - instead, the user clicks on the integrated help icon and receives exactly the information she needs for the new function. Step-by-step instructions, short info pop-ups or even interactive walkthroughs guide them safely through the process.

Typical everyday scenarios: When the workflow falters

A typical day for a datango user is full of small and large challenges - and this is exactly where Performance Support comes into its own:

New functions in SAP

The IT department installs an update. Processes have been changed. Instead of a support call or training: datango shows the new steps directly on the screen.

Incorrect entries

The message "Incorrect data format" appears. Thanks to datango, there is immediate feedback on the correct input - including sample data.

Process changes

The booking logic has been adapted? Instead of ending in chaos, the affected employees are immediately familiarized with the new processes via datango.

Time-saving and safety: efficiency in everyday work

The pressure is high in many companies: processes need to be completed quickly, correctly and efficiently. At the same time, IT systems are becoming increasingly complex. Regular updates, new functions or regulatory changes require employees to constantly adapt - and this is precisely where many rely on datango.

Less time lost due to long searches

Without performance support, employees often spend an unnecessary amount of time searching for the right procedure: in manuals, in SharePoint directories or by asking colleagues. With datango, this effort is eliminated. Users receive context-sensitive help directly in the respective application - whether SAP, Microsoft or other systems - at the exact moment of uncertainty. They do not have to leave the application or interrupt the workflow.

Example:
An employee in purchasing needs to create a new purchase requisition in SAP at short notice - but the form has just been updated. Instead of calling the helpdesk or asking a colleague, datango shows directly in the system which fields are new, how to fill them in and which typical errors to avoid.

Error reduction through real-time guidance

Another plus: the error rate is measurably reduced.
Especially for complex or rarely used processes such as year-end processing, the creation of new customer accounts or the execution of special postings, datango provides support through clear, comprehensible step-by-step instructions.

Typical sources of error such as:

Incorrect formatting (e.g. for date entries)
Forgotten mandatory fields
Faulty process steps

are recognized at an early stage and avoided by context-based information.

Productivity gains for IT and support too

It's not just the users themselves who benefit. IT departments and helpdesks are also relieved because fewer queries are received about standard processes. This reduces support costs and gives internal support teams more freedom to deal with more complex issues.

In short: fewer errors + less support effort + faster processes = measurable increase in efficiency.

Voices from the field: What are the real benefits of datango?

The benefits of Performance Support sound good - but what do real users say in practice?
Here are some voices of datango customers from various industries:

"We have the error rate halved"

An HR process manager from an international logistics company reports:
"At our company, many employees only deal with SAP sporadically. In the past, this was always associated with uncertainty. Since we started using datango, they have been able to act independently. The error rate for HR master data has halved within three months."

"Onboarding new colleagues is now much easier."

A team leader from the Finance & Controlling department adds:
"We used to have to spend days training new colleagues. Today, we use datango-supported processes and the new employees can access many things directly themselves. Onboarding has become much more efficient."

"Even process changes run smoothly."

An IT manager from a manufacturing company reports:
"We regularly have to adapt processes in SAP - mainly because of legal changes. This used to be a nightmare. With datango, we can provide users with up-to-date content immediately. The rollout of new processes has become much less stressful."

Quantitative effects - from the customer's perspective:

30-50% fewer requests to IT support for standard processes
Up to 40 % shorter processing times for routine tasks
Faster adaptation to system conversions and process changes

Conclusion: Experience performance support live - with datango

A day in the life of a datango user shows that efficiency, security and user satisfaction increase noticeably when help arrives exactly when it is needed - without detours or waiting times.

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