FAQ

We recommend storing it locally, e.g., directly on the C drive or in Documents. If you use OneDrive, please set it up so that the datango storage location remains available on your device. If OneDrive deletes files locally and only stores them in the cloud, unexpected behavior may occur. If a network drive or external hard drive has been selected, make sure that no more than 5 seconds elapse during creation, and ensure that two or more people never try to edit the same content at the same time!

There is a short learning unit on this topic: I:\!internal\Documents & Knowledge Base\Change storage location.docx

Please check whether you have installed the latest Windows updates, as some of our DLL files are no longer supported by older versions of Windows. If you have closed Creator and Live! as well as all other Java applications, but still see java.exe or javaw.exe in the "Details" tab of the Windows Task Manager, please terminate the process structure and then check again whether you can record normally.

In the middle of the recording bar, there is a white circle with arrow keys. You can use these to open various parameters and select options.

SAP settings:

• Under Options -> Accessibility and Scripting -> Script Support -> Script Support must be installed and enabled. The sub-item "Notify when a script connects to SAP GUI" must be disabled. (This would prevent recording in SAP.)
• SAP Scripting must also be enabled on the server side, and you need read access.
• We recommend deactivating the "Animated focus activated" checkbox in the SAP GUI options under Theme / Preview if you want to work with the practice and test mode, as otherwise it is visible at first glance where you have to click.
• You have the option of switching off the tooltip for interaction design and notifications. Additional descriptions no longer appear when the mouse is positioned on a button. These additional "flags" are otherwise visible on the screenshots and may cover part of the image and reveal where to click in test mode.
• Under Options -> Local Data -> History -> Turn off history. New users have no history and therefore cannot enter a few letters in the live system and then use AutoComplete.

Execute transaction "RZ11," enter the parameter name "sapgui/user_scripting," and click the "Display" button. If the parameter is not found, then the system's package level support is insufficient (admin rights required).

On the following screen, the current value should be "TRUE." If it is displayed as "FALSE," please click on "Change Value."

Set the value to "TRUE" and save it. The value must be entered in uppercase letters, otherwise it will be interpreted as "FALSE."
Instead of the current value, it is better to set the profile value to "TRUE," as this is the default value that is set after a server restart.
If the parameter "sapgui/user_scripting_per_user" is also "TRUE," all datango users require the "Execute(16)" authorization of the authorization object "S_SCR" in class "BC_A." Alternatively, the parameter sapgui/user_scripting_set_readonly can also be set to "TRUE," as read access is sufficient for datango.

The parameter "sapgui/user_scripting_disable_recording" can also be set to "TRUE" without any problems, as datango does not record any new scripts.
If NWBC is used, "sapgui/nwbc_scripting" can also be set to "TRUE"; this corresponds to the simultaneous activation of "sapgui/user_scripting" and "sapgui/user_scripting_set_readonly".

This is not possible for the simulations. Here you should set the recording area as required before recording. For the documentation, it is possible to crop the screenshots afterwards. This can be done manually or automatically. If you only want to crop the task bar, please contact support.

The explanation bubble allows you to insert different "text types." For example, a yellow warning triangle or a light bulb for a hint. You can also insert images.

datango Support can work with you to design a customized bubble style, which may incur costs. You have various setting options under Tools -> Settings -> Initialization values.

It is essential to save after every change. You can see whether the unit or journey has been saved. If there is an * next to the name, this means that it has not been saved. If the asterisk * has disappeared, the new changes have been saved.

The following steps must be performed in Word: View -> Outline -> then click on "Expand branch documents" and close. It will now be displayed correctly. This only needs to be done in Word.

Please ensure that the "Edit workspaces" right is assigned (not just "View workspaces").

The "waLiveGlossary" workspace is the library for the "Augmented Tooltip" and must not be deleted or deactivated. Otherwise, the collaborator server or the live! client may no longer function properly.

Shared content" means that content that is stored there can be regarded as "original". Links can be created from this original in the folder structures, otherwise these are not visible to the end user. The project can therefore be integrated into the folder structure as often as you like. If the "Original" is edited and saved under "Sharedcontent", the linked projects are also edited. Shared content can only be deleted in the server with the appropriate authorization, as individual authors cannot know whether other authors are also using the content.

Add a new unit: This is about creating the simulations or e-learning modes for a process, for example, i.e. the demo, exercise, test and practice mode. You record your process and create the required recordings for the e-learning modes at the same time. You can then create the documentation if necessary. With a new Journey, you create a universal training course, a classic manual (multimedia) document, without process recording. You can then also integrate the various e-learning modes, additional documents, graphics or videos etc. into this.

To do this, you must click on "Administration" in the Collaborator on "OUs, groups and users". If you search for the "Master authors" group and click on it, you will see on the right which users are in this group. Here you can delete the user by clicking on the persona icon "-". This is located at the bottom right. Then add the user in question to the "Standard authors" group. To do this, use the "+" persona icon.

If you are only using Creator, you can click on the desired unit and then click "Hide" on the right. The mode will then not be displayed for end users. This also works for entire units, journeys, and folders. You can specify that demo and practice mode should be displayed, while test and practical mode should be hidden. Only demo and practice mode will then be displayed.

You can use the Collaborator to control which content is to be published and this is then made available via the Media Center, Live!, course view or direct links. If you do not want to use the Collaborator, you can copy the content to another web server; you can find the function in the Creator under "Content management" and then "Publish".

Please take a document that you have created with datango and save it in any location. Delete all content except for the heading, for example, and then replace the designs in the header and footer. You can also change the fonts and font sizes in the Word text styles. However, please do not add or delete any. The included fields such as "Title", "Author", "Date" and "Page numbers" are the only ones supported. Save and import them via Tools -> Settings -> Application -> Documentation -> Customized styles by clicking on the "+" icon.

In the Creator under Tools -> Documentation for Unit or Journey. Here you can select the different formats Word, PDF, PowerPoint or HTML.

Yes, you can already delete the screenshots during recording if you go to the mini-screenshots in the recording bar and right-click to say that you want to delete. However, you also have the option of clicking on "Delete page irrevocably" in the recording bar. You can also do this in post-processing by right-clicking on the screenshot.

To make this possible, an author can move a folder / content from "Local Content" to the server folder (Main) at any time.

Please check that your Windows scaling is set to 100%, regardless of what Windows marks as "Recommended." This setting is required by Creator for correct recording. Right-click on the desktop and select Display settings. Select "Scaling" and set it to 100%. Then log out of Windows and log back in for the change to take effect.

It is important that you publish the content you want to show in Live! in Collaborator. The correct language must also be set in Live!. If in doubt, change the language and search in another language. If you are searching for German content, change the language settings so that only English is active, and then change it back so that German is active again. Sometimes German is displayed as active even though it is not active.

The practice mode only stays in the foreground when you start it from Live! In version 3.6 the practice mode does not stay in the foreground, this is not correct and will be fixed soon.

You can access our comprehensive manual in Creator via the Help menu. It covers all icons and topics that are part of the training. We also offer "datango for datango" content for purchase. Please contact our Support or Customer Care teams for more information.

If you click on the other screens, these clicks will also be recorded. If a specific screen area is defined, only this area will be recorded. The setting is uniform for all authors who are connected to the same collaborator.

Yes, licenses are required. Please contact us.

Starting with version 3.6, there is no longer a Java installation. We unzip an "Open JRE" that works without installation and does not conflict with Java installations.

You send us the DKP files and we convert them into PRS files for you. We then make them available to you again and you can import the PRS files into Creator via Content Management -> Import Archive.
However, we require a written order so that we can process the files.

Pages 3 to 5 of the Creator and Live! Admin manuals contain instructions on software distribution.