datango as your Digital Adoption Platform
Understand software, use it confidently, and keep pace with change
With datango, you can train employees more quickly, provide them with direct support within the application, and efficiently manage software changes.
- Get up to speed with new software faster
- Use software confidently and independently
- Handle software changes more easily
These companies rely on
the datango Performance Suite
Challenges
Do these challenges with software implementation sound familiar to you?
New applications alone do not guarantee acceptance. What matters most is whether employees understand the new processes, can complete tasks independently, and can keep up with changes to the software. This requires clear training resources and support that remain available in their day-to-day work even after the system is implemented.
Onboarding alone does not ensure confident use
A one-time training session is often not enough for onboarding, especially since individual steps tend to be forgotten before the system is actually put into use. Uncertainty, follow-up questions, and the need for additional support can delay the onboarding process.
It's hard to find the knowledge you need in your day-to-day work
When it comes to tasks that are rarely performed or are complex, there is often a lack of appropriate guidance. Employees search through folders and portals, ask colleagues, or contact the help desk. This search interrupts the workflow and delays the completion of the task.
Software changes render familiar processes and content obsolete
Updates change user interfaces, functions, and process steps. Employees must adapt, while existing training materials may still reflect the previous version. Without up-to-date content and accompanying support, uncertainty and a need for additional training arise.
Do you want your employees to be able to keep up with constant changes?
In 30 minutes, we’ll show you—right within the live applications—how to use our software to lay the necessary groundwork. See datango in action and judge for yourself.
New software requires extensive training
The challenge
New software requires employees to change their familiar ways of working and learn new processes. Variations in prior knowledge make it difficult to provide consistent training. A one-time training session is often insufficient, especially since individual steps tend to be forgotten before the software is actually put into use. Uncertainty, follow-up questions, and the need for additional support can delay the transition.
The datango solution
With datango, you can train employees using the software processes they need to perform their tasks. You can create relevant documentation and interactive learning content from a recording. In demo mode, employees first learn a workflow step by step. They then practice the individual steps in a simulation without changing any data in the live system. In test mode, they check whether they’ve already mastered the process on their own. This way, you create a clear learning path that employees can follow at their own pace and repeat as needed.
The learning offerings can be tailored to different target groups and tasks, such as for new employees, individual departments, or a company-wide software rollout. Documentation complements the interactive formats and serves as a reference guide. With datango’s learning management features, you can also deliver content in courses based on roles and evaluate learning progress. This allows you to combine preparation for new tasks with structured onboarding support.
A lack of support makes it difficult to use the software on a daily basis
The challenge
Even after training, new questions arise during daily use of the software. Processes that are performed infrequently or are particularly complex cannot always be carried out from memory. Employees then look for instructions, ask colleagues, or contact the help desk. This interrupts their work and wastes time.
The datango solution
With datango Live!, you can provide your employees with support directly within their work process. The live help feature recognizes the application being used and offers relevant content. Employees can access documentation, learning modules, and help while working on their tasks. Concurrent Mode also provides step-by-step guidance as they follow a recorded process in the live system. This allows them to refresh their existing knowledge and apply it immediately. This promotes independent work and can reduce the number of questions directed to colleagues and the help desk.
Depending on their support needs, employees can review documentation, revisit a process, or use the step-by-step guidance. This ensures that the content created for onboarding remains useful in day-to-day operations. Using the content request feature, employees can request missing content and provide feedback on how to improve it. This gives author teams insight into what support is still needed in day-to-day work.
Software changes render familiar processes and learning content obsolete
The challenge
Software updates change user interfaces, features, and workflows. Existing training materials may then no longer accurately reflect the current state of the system. Discrepancies in screenshots and process steps can unsettle employees. At the same time, those responsible must review and update the affected content.
The datango solution
With datango, you can check and update existing content in a targeted way after software changes. During re-recording, a recorded process is re-executed in the current application. As long as the individual steps continue to function, the check proceeds automatically. If a step can no longer be executed, the re-recording stops and displays a message. Authors manually adjust the affected step and then resume the check. The system can automatically detect simple changes—such as a button that has been moved—and update the content accordingly; unchanged steps remain intact.
Re-recording also supports the creation of language versions for international software rollouts. To do this, duplicate the existing content, select the desired target language, and start the re-recording process. The process is run again in the corresponding language version of the application, and the content is adapted. This way, you don’t have to completely re-record workflows for every application language. This reduces the effort required for creation and maintenance and helps ensure a consistent content base across different language versions.
How the datango Performance Suite Works
We help companies efficiently implement software and use it effectively over the long term. With the datango Performance Suite, we combine content creation, e-learning, in-app guidance, and process testing into a single, application-independent, integrated platform, and support employees through every phase of the software lifecycle—from implementation to day-to-day use in a work environment. You can now also efficiently review processes and learning content with every release update, ensuring that applications, workflows, and provided content remain up-to-date and ready for use at all times.
1
Onboarding
Installations, Strategy Workshop, Training Sessions
2
Content Creation
Authors and/or subject matter experts document processes, and authors create universal training modules. The re-recording feature generates the required language versions with a single click.
3
Content Publication
The content is published via the MediaCenter, intranet, database, web links, datango Live!, or in the form of courses in the Academy or a third-party LMS.
4
Content Usage
The content is used as part of onboarding, e-learning courses, upskilling and reskilling initiatives, or accessed directly within applications or work processes for real-time support.
5
User & Content Data Analysis
The datango Analyzer provides personalized or anonymized insights into learning progress as well as potential weaknesses in the learning content and in the live system. Learners can provide feedback after completing a learning unit. This feedback is analyzed to optimize the learning units.
6
Updates & Releases – Process Testing
Once processes have been recorded, datango documentation can also be used to automatically test and validate processes following a new release or update. A test report shows which processes continue to run error-free and where there are discrepancies that require correction. This minimizes the effort required for manual testing and ensures that documentation is always up to date.
datango's Digital Adoption Platform, bundled into a single suite
Authoring and Documentation Solution
An authoring tool for professionals, a plug-and-play content recorder for everyone, and a central content hub. While datango Creator and EasyRecorder enable content creation and process recording, Collaborator serves as a central control center for content management, governance, and delivery. It combines access control, version control, and workflow automation.
In addition, Collaborator enables seamless collaboration between authors, trainers, subject matter experts (SMEs), and reviewers through integrated workflow and task management features. Teams can assign tasks, manage reviews and approvals, track development progress, and maintain standardized publishing processes across multiple projects.
Learning Management System
The datango Academy is a streamlined LMS that focuses on essential features. Provide users with targeted learning content, such as courses. Users can view their progress on the dashboard at any time and complete each course whenever they have time. Upon successful completion of a course, a certificate can be issued upon request as proof of completion, which users can download.
The datango Analyzer provides personalized or anonymized insights into learning progress as well as potential weaknesses in your learning content and in the live system. Learners can provide feedback after completing a learning module. Evaluate this feedback to optimize the learning modules.
Application-Specific Live Help
Our application-aware user assistance detects in real time which application is being used and automatically provides end users with relevant learning content, documentation, live help, and simulations. datango Live! is an online support software that delivers documentation, simulations, and live help directly within work processes, ensuring that the learning content you’ve created is actually used. Your end users can always play the appropriate learning sequence, allowing them to receive relevant help the moment they need it.
Process Testing
With datango EasyTester, you can automatically test and validate your processes based on content after every release or update. A test report immediately shows which processes continue to run error-free and where improvements are needed—manual testing efforts are reduced, and your documentation remains up to date at all times.
datango EasyTester: Test. Detect. Validate.
What Our Customers Say
“datango is a win-win for both sides: It enables us to capture and deliver high-quality knowledge. This allows us to ensure first-class knowledge transfer, enabling our employees to learn at their own pace.”
Sabrina Donner
Head of the Digitalization Division and Information Security Officer, Lüchow-Dannenberg District
“datango has fostered a high level of acceptance among the majority of users for self-directed learning and acquiring basic knowledge on their own. On the authors’ side, there was a reduction in the workload associated with content creation, but also a new level of responsibility and high motivation, as the improved quality of the content enhanced the value for users. Overall, datango itself is very well received and fosters greater acceptance of change among everyone—I have never experienced this to such an extent with any other change initiative before.”
Sebastian Gronschel
Project Manager, Lotus GmbH & Co. KG
“Since switching from SAP Enable Now to datango, everything has improved—the system is stable, the support is first-class, the interface is user-friendly, and we have finally established a functioning author network. Without datango, our knowledge management would not be where it is today.”
Duc-Vinh Nguyen
Master Author & Project Manager, Die Mitteldeutsche Verlags- und Druckhaus GmbH (MVD)
See for yourself!
In 30 minutes, we’ll show you our software in a live application—see datango in action and see for yourself.
Do you have any questions?
Please feel free to contact our team.
FAQs
Yes, our digital adoption platform can be used regardless of industry, system, or application.
Yes, the datango Performance Suite includes native and optional AI features. Our AI integration adheres to the highest standards of information security and data protection. The solutions are fully designed to be KRITIS-compliant, ensuring that you retain control over your data at all times—for secure performance optimization that seamlessly combines innovation with regulatory requirements.
Yes, it is scalable from small and medium-sized businesses to large corporations (we recommend a minimum of 100 desktop users). At datango, scalability means that our solution grows alongside your company—without requiring additional staff, no matter how many applications, departments, locations, or countries are added. A single subject matter expert for each topic is all it takes to integrate new knowledge immediately. The content is ready for use right away and can be made available in real time in over 40 languages.
While traditional solutions often simply list features, we have systematically built our Digital Adoption Platform around your core processes. We bridge the gap between complex software and your daily workflows.
The process begins with content creation: Here, a versatile authoring tool enables intuitive content creation. In the subsequent publishing and administration phase, centralized user and production management ensures seamless collaboration between authors and teams. The subsequent usage phase ensures that knowledge reaches exactly where it is needed—whether through direct on-the-job learning via in-app guidance, through traditional knowledge databases, or through assigned courses. The cycle is rounded out by in-depth data analysis, which provides valuable insights for continuous optimization. The key advantage of this system lies in its complete flexibility.
The datango Performance Suite is the result of continuous innovation. It is your reliable partner for your digital transformation and every change process—ensuring that your teams not only keep pace with technology but also master it with confidence. Our software enables you to train, provide information, and impart knowledge effectively and efficiently.
Here are some typical applications:
- Software implementations
- System migrations
- Updates and upgrades
- New user interfaces
- Employee development (supporting onboarding, reducing turnover)
- Mergers, acquisitions, and new locations
- Knowledge management