datango live!
Would you like to individually support your users with customized learning content?
Do you want your e-learning content, user manuals, online help, etc. to be used regularly in your daily work? datango Live! offers live software support for your users.
Software Live Support with datango:Supportive help at the right time
Our application-sensitive user help recognizes in real time which application is being used and provides the end user fully automatically with: Relevant learning content, documentation, live help
datango Live! is an online support software that uses fully automated documentation and live help to ensure that the learning content you create is actually used. Your end users can always play the appropriate learning sequence and receive relevant help at the moment they need it.
How does our Software Live Support work?
With just two clicks, our Software Live Support provides users with individually relevant, application-sensitive help at the moment they need it:
- Content Delivery
- Content Order
- Content Distribution
- Content Search/Request & Rating
Our live! Support Software is Application-Independent
Our online support software "datango Live!" is always in the foreground of the screen. In the end user's field of vision, the online support software recognizes which application is currently being worked on. Based on this information, datango Live! automatically provides the end user with all relevant content. All media types, various eLearning modes and documentation - whether created with datango or another solution - can be linked or started immediately in a browser or with datango Live!
E-learning Optimization
In addition to retrieving content, datango Live! also offers a "content request function". This allows learning content that is not available to be requested directly from the responsible authors. It is also possible to send individual feedback on each learning unit created directly to the team of authors. This allows your employees to actively participate in improving your e-learning management instead of simply consuming the learning content.
Synergy Effect
Companies are often faced with the challenge of having to use different software for each core process in the company. datango Live! counteracts this. Our online support software is adaptable and can be combined with your existing systems. Take the learner experience to a whole new level: connect datango Live! to your ticket system, for example. If an error message appears here, your employee can use the "Ticket Request Function" to send an error message with a screenshot directly without having to switch between applications.
Would you like to know more about our products?
Click on Learning Management System or Authoring and Documentation Solution. If you have any questions about our products, please contact us.