Fast, reliable and available at all times - that's our datango support.

A problem that needs to be solved urgently and you are getting nowhere... Contact persons are not available and you are faced with an unsolvable task.... Yet it is an urgent matter that needs to be solved quickly. Do you know such a situation? Most people would probably answer "YES".

At datango, we have made it our goal to ensure that you never get into such a situation! That's why our customers now enjoy 24-hour service!

You can reach us 24/7 on the datango support hotline: 02131 / 7620 112

From now on available around the clock!

With our datango support we want to achieve one thing above all: Satisfaction and reliability for our customers. When problems occur or questions arise, we claim to always be available. In concrete terms, this means that the datango service is available to you around the clock. Our trained contact persons are available for you by telephone 24/7. We will personally address your concerns. We will not leave you in the lurch!

The advantages of our customer support

The customer support, which can be reached at any time, has the advantage that you do not have to wait days for unanswered tickets in your mailbox. The experienced Customer Success Team consists of experts who will help you within the shortest possible time. Some questions or problems are so urgent that they need to be solved immediately. This often saves time and money. Our datango customer support can help you quickly and efficiently in most tricky situations through trained staff and a team of experts. The service is available in both German and English.

When you are using a software and problems occur, such as a wrong click, an unknown function or other unexpected problems, the common scenario in many companies is the following: You have to open a ticket and wait until it is dealt with by your contact person, in the best case scenario within the next few days. This is not only annoying, but also costs working time and nerves.

We at datango want you to be able to use your software without any worries. We are also available immediately in crisis situations so that you do not have to wait unnecessarily. We aim to provide a reliable, fast and competent service for our customers. Because the satisfaction of our customers is our top priority.

We guarantee a short duration of our processing time and are always at your side - you can rely on that.

Permanent contact persons

A regular exchange with our experts is also available to you. You will be assigned an experienced contact person from our experienced Customer Success Team to ensure an all-round perfect datango experience.

Strategy consulting

In order to develop and optimise your knowledge management, datango offers you the opportunity to develop a strategy together with our strategy consultants that is tailored to your company and the corresponding project. In doing so, you will benefit from the cross-industry experience of our strategy consultants. We want you to be able to use our software in the best possible way and to ensure that your employees have a safe and trouble-free experience with datango software.

Our strategy consulting is divided in two days:

Analysis day: The analysis day serves to determine the customer's current situation more precisely in order to ensure optimal use of datango. We analyze general aspects, technical aspects and the planned training procedure and compare these with the possibilities of realization by datango.
In the analysis of the planned training approach we consider on the one hand the target group(s) of end users and on the other hand the resulting requirements for the content. To this end, we work with you to analyze the structure of the learning content, prepare overarching standards, etc. In the best case, training authors and responsible persons from the specialist departments who know the individual target applications are available for this.

Strategy day: The strategy day ideally takes place a few days after the analysis day so that any tasks left over from the analysis day can be completed and open questions clarified. Based on the available documents, information and results, the individual in-house strategy is developed.
If, for example, you need help with content creation, translation or dubbing of your learning content, we will be happy to refer you to one of our carefully selected partners.